Service (Problem) Management

Organizations are often so engaged with resolving support incidents that they do not have time to address the root cause of the issue. TaleStrat recognizes this behavior and provides services that eliminates the reocurring process waste. TaleStrat follow ITIL's processes to address to sources of the support incidents, also known as problems, examples of the problems include, but are not limited to the following:

Talestrat's process to address the problems: