Service (Problem) Management

Organizations are often so engaged with resolving support incidents that they do not have time to address the root cause of the issue. TaleStrat recognizes this behavior and provides services that eliminates the reocurring process waste. TaleStrat follow ITIL's processes to address to sources of the support incidents, also known as problems, examples of the problems include, but are not limited to the following:

Long resolution time
Neglected issues
Issues we lose track of until our users remind us
Recurring issues
Inconsistency in response time
Developers are distracted constantly to resolve issues

Talestrat's process to address the problems:

Separate out incident manager and problem management into two independent but related processes
Handle incidents ( restore service ) as quickly as possible
Proactively and independently work on resolving problems
Wisely manage known errors